Associate Patient Financial Counselor

Role Overview

• Patient Financial Counselors are part of a team who has direct interaction with patients and their families either on the phone or in person.
• They are responsible for easing the way in resolution of patient accounts through financial clearance, payment collection, obtaining sponsorship, and financial assistance.
• The Patient Financial Counselor Associate identifies eligibility, provides education, facilitates completion of applications for Medicaid/MediCal, and makes referrals as necessary for enrollment support.
• They assist patients and make eligibility determinations for Providence St. Joseph Health Financial Assistance.

Requirements

• H.S. Diploma or GED.
• 2 years Experience in a hospital, clinic, or healthcare business office
• 2 years Experience in automated, computerized account follow-up system, preferably in Epic
• Knowledge in reimbursement of health care accounts from insurance companies preferred.
• Previous experience with medical and health plan terminology

Benefits

• health care benefits (medical, dental, vision)
• life insurance
• disability insurance
• time off benefits (paid parental leave, vacations, holidays, health issues)
• retirement 401(k) Savings Plan with employer matching
• voluntary benefits
• well-being resources and much more.