Manage team of high-performing Onboarding Project Managers
Manage resources in the role Manager, Global Client Onboarding
Assign projects, tasks, and clients to all Direct Reports
Drive high productivity in the Onboarding Account Management team through regular team meetings, plus 1:1 meeting with direct reports
Deliver regular reporting to the GCO Senior Management team on team metrics and SLA compliance
Provide Onboarding and Client Management guidance to the OPMs and colleagues outside of the GCO organization
Develop annual individual and team objectives
Deliver quarterly performance evaluations to OPMs
Support OPMs in Client Escalations and Drive Executive Communication
Lead completion of critical projects as needed for GCO organization
Manage Onboarding for Major Accounts as needed
Provide pre-sales client onboarding assistance for the sales organization
Ensure onboarding tasks are performed in accordance with documented ISO procedures
Ensure client information gathered during the Onboarding process is maintained in the Salesforce CRM system
Provide detailed and timely status reporting to all management as requested
Assure excellent client satisfaction with entire onboarding process
Identify and propose onboarding innovations and improvement opportunities

7+ years managing high-performing account management and/or technical teams
10+ years consulting or project management experience working with enterprise ERP software applications
5+ years previous experience in program management, project management, administration, or related field
5+ years Oracle or SAP enterprise ERP software application implementation and/or upgrade project management experience
Project Management certification desired

Senior Manager, Global Client Onboarding

Key skills