Develop & nurture a solid understanding of the objectives and complexities within intricate Value-Based Care Programs and/or agreements, such as:
CMS Kidney Care Contracting
IWH Payor Agreements
IWH Practice Participation Agreements
Effectively communicate this complex information in a clear and concise manner to both internal and external stakeholders through meetings and presentations
Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through
Investigate and resolve any issues or concerns in a prompt and effective manner
Serve as the primary contact and subject matter expert for IWH Network practices
Assist our nephrology partners in achieving success within Value-Based Care by uncovering valuable insights within data, and identifying opportunities for improvement
Execute company initiatives and ensure the timely completion of deliverables
Ensure accurate documentation of provider interactions and/or visits are maintained in our CRM
Deliver timely training and/or onboarding to Network Providers as new information is available
Verify that information presented to providers is both accurate and timely, including the data accessible through our dedicated portal

Bachelor’s degree required; Advanced Degree desirable
Proven experience working with physicians and practices, nephrology-specific experience a plus
Superior attention to detail and exceptional follow-through
Should possess an independent and proactive approach, showcasing dedication to continuous learning
Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams.
Must be willing to travel up to 50% of the time to practices (assigned regions to be covered during interview)

Program Manager, Provider Services

Key skills