Technical Support Engineer

Role Overview

• Analyze and resolve customer issues, ensuring timely responses and clear, solution-oriented communication.
• Support customers in understanding and effectively using the platform, helping them unlock its full potential.
• Work closely with Customer Success, Product, Engineering, and external partners to resolve issues and improve the customer experience.
• Take ownership of technical issues end-to-end, escalating when needed and ensuring resolution is driven forward.
• Contribute to improving support processes, documentation, and best practices to enhance team efficiency.
• Capture and structure customer feedback, sharing insights with Product and Engineering to inform improvements.

Requirements

• 2–4 years of experience in a customer-facing technical support or similar role, ideally in a SaaS or technology environment
• Strong troubleshooting skills, with the ability to identify root causes and communicate solutions clearly
• Basic experience working with APIs, logs, and debugging tools
• Excellent communication skills, with the ability to explain technical topics to both technical and non-technical audiences
• Strong collaboration mindset and ability to work effectively across teams
• Ability to adapt quickly in a fast-paced, evolving environment
• Structured and solution-oriented approach to problem-solving.

Benefits

• Parloa is committed to upholding the highest data protection standards for our clients' and employees' data.
• All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
• We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.