Key skills
CommunicationNegotiation
About this role
Role Overview
- Handle customer service inquiries to resolve requests;
- Perform critical analysis and process customer requests;
- Monitor incidents until completion, ensuring communication with all parties involved;
- Measure customer/consumer satisfaction by sending satisfaction surveys;
- Ensure compliance with commitments defined in the company's quality policies.
Requirements
- High school diploma or equivalent;
- Experience in customer service;
- Negotiation skills to deal with internal and external customers;
- Sense of urgency in handling requests;
- Basic knowledge of Microsoft Office.