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Customer Service Assistant at Grupo Elfa | JobVerse
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Customer Service Assistant
Grupo Elfa
Website
LinkedIn
Customer Service Assistant
Brasil
Full Time
2 hours ago
No Visa Sponsorship
Apply Now
Key skills
Communication
Negotiation
About this role
Role Overview
Handle customer service inquiries to resolve requests;
Perform critical analysis and process customer requests;
Monitor incidents until completion, ensuring communication with all parties involved;
Measure customer/consumer satisfaction by sending satisfaction surveys;
Ensure compliance with commitments defined in the company's quality policies.
Requirements
High school diploma or equivalent;
Experience in customer service;
Negotiation skills to deal with internal and external customers;
Sense of urgency in handling requests;
Basic knowledge of Microsoft Office.
Apply Now
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