review, test, and analyze information, reports or data to determine if the applicable process is in compliance with internal policy or regulations
assist by performing transactional testing of various loan servicing functions performed by AmeriHome's contracted servicing vendor, including but not limited to researching consumer complaints
conduct quality control reviews of Servicing vendor, which requires knowledge and understanding of servicer’s actions during the servicing 'life-events' of a mortgage loan such as Collections, Loss Mitigation, Foreclosure, Bankruptcy, Claims, Servicing Transfers, ARMs, Escrows, Payment Processing and Payoffs
identify discrepancies and opportunities for process improvement through analysis of audit findings, management reports, and discussions with servicers
alert appropriate management levels and internal departments to problems identified during routine quality control reviews
follows through on all actionable items to ensure full and timely resolution is completed by the responsible parties

2+ years of related experience in audit, compliance, risk management or quality control in loan servicing or similar field
High school diploma required; Bachelor's degree in related field preferred
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Intermediate understanding of MS Office
Intermediate ability to foster and build relationships to achieve a common goal
Intermediate speaking and writing communication skills

Quality Control Auditor

Key skills