You will be responsible for providing technical support to our customers.
Deliver a high level of support to customers including installations, customer training, corrective and preventive maintenance, and telephone support.
Perform on-site system installations and provide hands-on user training to the customer.
Maintain strong customer relationships to ensure long-term business partnerships.
Prepare external and internal activity reports and perform reporting in the company's dedicated software.
Act as the liaison between factory experts and the customer to resolve complex issues.

Bachelor's or Master's degree (Bac +3 / Bac +5) in Chemistry, Physics, Biology, or equivalent
Desirable experience in mass spectrometry and/or microbiology
Technical ability to carry out instrument maintenance
Strong technical skills gained in research or industrial environments
Good pedagogical skills and patience
Problem-solving skills
Logical reasoning
Organizational skills
IT knowledge: network configuration, client/server architecture, middleware, familiarity with Windows OS and Microsoft Office
French and English (spoken and written)
Valid driver's license (category B) required
Valid passport with no restrictions for travel within Europe or to the USA

Competitive fixed salary plus variable pay based on After‑Sales performance and individual targets
Company car
Managerial status
annual day-based work agreement: 211 days
Company phone and laptop
Profit-sharing bonus
Supplemental health insurance
Meal vouchers
Works council (CSE) benefits

Field Service Engineer – Provence-Alpes-Côte d'Azur

Key skills