Senior Product Manager

Role Overview

• Define and evolve Ascend’s product vision and omnichannel strategy aligned to company and revenue goals.
• Build and manage a clear, prioritized roadmap across channels, integrations, and platform capabilities.
• Lead initiatives from discovery through launch with strong execution discipline, quality, and measurable outcomes.
• Translate customer insights, market signals, and business priorities into actionable product requirements.
• Build scalable product operations, documentation, and delivery practices that support repeatable growth.
• Own channel strategy across a wide variety of channels.
• Establish KPI frameworks and reporting for adoption, engagement, conversion, incrementality, retention, and partner impact.
• Drive a test-and-learn operating model (experimentation, readouts, iteration loops) to improve channel performance over time.
• Scale successful pilots into standardized playbooks, tooling, and launch processes that reduce time-to-market.
• Develop a deep understanding of HCP, APP, and pharma stakeholder workflows, needs, and communication preferences.
• Partner with Sales and Commercial teams to shape roadmap decisions that support adoption and monetization.
• Evaluate build-vs-buy opportunities and manage key platform/vendor decisions (e.g., CRM, ESP, DSP, API partners).
• Stay ahead of industry trends in HCP engagement, health tech, and AI-enabled communications.
• Partner with Compliance/MLR, Legal, and Privacy stakeholders to proactively de-risk launches while maintaining execution speed.
• Ensure product decisions and channel experiences meet ethical and regulatory requirements.
• Lead through influence across cross-functional teams and external partners to deliver aligned outcomes.

Requirements

• 7+ years of product management experience (HealthTech, SaaS, digital media, or adjacent industries preferred).
• Proven success owning product strategy and execution for complex, multi-channel platforms with integrations.
• Demonstrated track record scaling products from pilot to production with meaningful customer and business impact.
• Strong analytical and decision-making skills, including experimentation design, metric frameworks, and performance analysis.
• Experience working in a high-growth startup or scale-up environment with ambiguity and rapid iteration.
• Strong cross-functional leadership and communication skills across technical and non-technical partners.
• Familiarity with healthcare/life sciences workflows and regulated go-to-market environments is strongly preferred.
• Nice to have: experience with CRM integration, ESP/DSP ecosystems, API-driven products, and privacy/security frameworks.

Benefits

• Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
• HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
• Coverage & Protection: 100% paid short
• and long-term disability, plus life and AD&D insurance
• Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
• Parental Leave: Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
• Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
• Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
• 401(k): Save for your future with tax advantages (and company match!)