Play a key role in protecting and growing Diageo’s On Trade business
Support and deploy an efficient model of internal and external dispense technical services for your region(s) through leading a team of regional Quality Executives (QEs)
Ensure Diageo is consistently delivering against our Quality Standards
Responsible for the coaching, motivation and development of a technical team
Create an inclusive and positive culture that enables everyone to thrive and perform at their best
Drive continuous quality improvement for your region(s), seeking to manage events and making interventions for customer outcomes.
Support technical service model and solve technical breakdowns within SLA
Deliver quality standards and track performance/KPI of your regional Quality team
Manage relationships with 3rd party contractors and lead brewers
Lead Events Calendar for your region(s) and ensure set up operationally across resource and equipment

Experience of FMCG or other fast moving sector
Technical dispense expertise or strong understanding of dispense environment through working closely with technical teams
Strong understanding of how to contribute to and optimise commercial plans/KPIs through technical delivery
Experience of managing large teams with the ability to motivate, coach and develop high performance
Strong commitment to I&D, creating psychologically safe spaces where differences within the team are valued and leveraged to drive stronger outcomes
Strong practical thinker with ability to evaluate and adapt plans as required
Stakeholder engagement and ability to build strong strategic relationships internally and externally across all levels
Ability to create strong and productive team relationships in order to jointly deliver optimal outcomes
Analytical problem solving and decision making with proven track record of delivering continuous improvement
Excellent verbal and written communication
Excellent organisational and planning skills.

Regional Quality Manager, South Coast – North England

Key skills