Accounts Receivable Representative

Role Overview

• Manage and prioritize a high-volume AR portfolio across a large customer base
• Communicate with customers through 100+ emails per day and a minimum of 50 outbound calls daily
• Drive timely payment collection while maintaining a strong customer experience
• Handle inbound AR-related calls and billing inquiries with professionalism and urgency
• Analyze customer communications and proactively address key issues to reduce repeat contact and back-and-forth
• Research and resolve service and parts billing discrepancies
• Interpret and communicate third-party data exchanges clearly and effectively to customers
• Maintain accurate records, reporting, and system updates (including Excel-based tracking)
• Partner with internal teams and utilize tools such as SharePoint to manage documentation and workflows
• Respond to both internal and external inquiries within established service-level timelines

Requirements

• Experience in a high-volume communication environment (verbal & written)
• Prior remote work experience required
• Ability to quickly identify key information and drive efficient resolution
• Working knowledge of Excel and SharePoint
• Strong attention to detail, time management, and prioritization
• Customer service, collections, or AR experience strongly preferred

Benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs