Lead day-to-day operational execution across corporate and franchise locations.
Support the Operations team through clear priorities, coaching, follow-up, and accountability.
Monitor operational KPIs and identify opportunities to improve performance, efficiency, and consistency.
Support escalations related to jobsite issues, customer concerns, franchisee challenges, and process gaps.
Ensure locations follow company SOPs, safety standards, quality expectations, and operating procedures.
Coordinate with internal teams when operational alignment is needed.
Support operational planning for franchise events, conferences, training sessions, and workshops as needed.
Act as a senior operational resource for franchisees across the network.
Help franchisees with job flow, install coordination, quoting, material lists, crew planning, and operational troubleshooting.
Conduct regular check-ins with newer franchisees to review job boards, install status, coordination issues, and operational priorities.
Identify performance gaps and support corrective action plans when standards are not being met.

7+ years of operations leadership experience in construction, trades, franchising, home services, field operations, or multi-location businesses.
Experience leading teams, managing KPIs, improving processes, and supporting operational execution.
Experience working with franchisees, business owners, field teams, or distributed locations is strongly preferred.
Experience creating SOPs, workflows, training materials, and operational systems.
Experience with safety programs, technical standards, jobsite coordination, or installation workflows is an asset.
Siding, exterior renovation, construction, or trades experience is a strong asset.

Director of Operations

Key skills