The Program Manager is the single accountable executive for delivery on the CNIC Fleet & Family Readiness IT Services IDIQ.
You will own contract performance end-to-end as the primary interface with the Contracting Officer (KO) and COR.
Integrate Network, Cybersecurity, and Application domains through a standing Integration Review cycle.
Operate a manage-by-exception governance model that meets quantified KPI thresholds across the contract life.
Day-to-day relationship with the KO, COR, F&FR Program Office, and installation-level POCs.
Live, COR-accessible Performance Dashboard reporting six committed quality KPIs monthly (FPY ≥95%, defect escape ≤2%, CAR closure ≤10 business days, on-time delivery ≥98%, QASP compliance ≥95%, CSAT ≥4.5/5).
Cross-domain risk management on a 5×5 likelihood-by-impact rubric with predefined mitigation action plans for high-complexity work.
Personnel: hiring, retention (target ≤10% voluntary attrition), and time-to-fill commitments by labor category.

Active PMP certification.
ITIL Expert certification (or ITIL 4 Managing Professional / Strategic Leader).
10+ years progressive program management experience on federal IT contracts, including IDIQ task-order environments.
Demonstrated success leading interdependent technical functions (network, cybersecurity, applications, enterprise systems) within a single P&L.
Direct experience with DoD or NAF contracting environments; familiarity with CNIC Fleet & Family Readiness or comparable distributed Navy programs is a strong plus.
Working fluency with PMI/PMBOK practices, Agile sprint execution, ITIL v4 service management, and SAFe coordination principles.
U.S. citizenship; ability to pass a background investigation.

Program Manager

Key skills