Responsible for customer relationship management through the effective application of technical knowledge to install/implement, service, test, and troubleshoot complex solutions on IT networks.
Provide technical recommendations that best suit the environment based on customer requirements.
Support the transition from a break fix operating model to a customer solutions focused operating model.
Drive continuous improvement of implementation methodology and service offerings.
Actively participate as a member of the regional work team, collaborating with diverse team members.
Coordinate project resources and tasks, enabling team members to focus on customer deliverables.
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes.

3+ years of professional working experience in the IT technologies or electronics industry, preferably in a field or hospital-based service environment.
Experience with patient monitoring, telemetry units, ventilators, and defibrillators highly preferred.
Skills include network configuration and/or troubleshooting experience.
Obtained the Cisco Certified Network Associate (CCNA) certification (required).
Bachelor’s Degree in Computer Science, Electronics, Biomedical, or other related disciplines or equivalent combination of education and above listed experience.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.
Must be able to work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

Healthcare Technical Consultant 2, CCNA Required

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