Act as the single point of contact for External Experts, HCPs, and HCOs throughout the full engagement lifecycle, ensuring compliance with company policies, applicable laws, and industry codes.
Draft and manage contracts using approved templates and liaise with business owners and external stakeholders to finalize agreements aligned with GSK’s ethical and legal standards.
Support the business with budget estimates for activity-based planning, including expert fees, travel, accommodation, meals, logistics, and transportation.
Serve as the central point of contact for internal and external stakeholders during engagement and event delivery.
Initiate and manage payment processes, including purchase orders and invoices, ensuring completion through to final payment.
Maintain documentation in accordance with compliance and retention standards to support audit readiness.
Contribute to process improvement and harmonization initiatives by sharing learnings and adopting best practices.
Support onboarding activities for HCPs and HCOs within GSK systems to ensure a seamless engagement experience.
Collaborate cross-functionally with internal stakeholders to ensure timely execution of educational and engagement activities.

Graduate or equivalent degree in life sciences, business, healthcare, or a related field preferred; or up to 2 years of relevant experience.
Strong communication and stakeholder management skills.
High attention to detail and strong organizational abilities.
Ability to manage multiple tasks and priorities in a fast-paced environment.
Willingness to learn contract processes and regulatory/compliance requirements.
Comfortable working with budgets, invoices, and basic financial reconciliation.
Demonstrated integrity, confidentiality, and commitment to ethical standards.
Basic analytical skills for budget tracking and data quality checks.

Engagement Operations Specialist

Key skills