Process customer purchase orders, sourcing to multiple fulfillment centers.
Late order tracking and communicating updates to Sales and Customers.
Review and update orders daily in ERP system (Oracle).
Product & Customer Data maintenance, submitting requests for changes.
Work with Planning, Scheduling, Production, and Shipping to ensure on-time shipments.
Manage inventory in a cost-effective manner, tracking and acting on Make and Hold orders.
Work with supervisor to help resolve issues and implement corrective actions.

HS Diploma
2+ years of previous experience supporting high-volume customer service.
Experience answering customer inquiries for quotes, parts, order details, and updates usually by email.
Experience entering a high volume of order data daily with low error rate.
Basic Proficiency with computers including Email, Word, Excel, and order systems such as SAP or Oracle.

PPG offers excellent benefits including medical, dental, vision, life insurance, disability insurance, parental leave, PTO, 401k, continuing education, and career advancement!

Customer Service Representative

Key skills