Act as the main point of contact for Dutch customers and build strong long-term relationships focused on customer value and adoption
Lead onboarding journeys for new customers, from kick-off through to go-live and ongoing adoption
Understand customer processes and help translate them into effective workflows within Silverfin
Deliver onboarding sessions, training, and workshops for different user groups, both remotely and on-site
Support customers through change and adoption initiatives to help maximise engagement and long-term usage
Monitor customer usage and proactively provide guidance and recommendations to improve adoption and customer outcomes
Help customers expand from basic usage to more advanced and scalable ways of working
Contribute to the development of onboarding materials, templates, and internal best practices to help scale the Dutch Customer Success function
Collaborate closely with Product, Business Solutions, Support, Sales, and Marketing to ensure customer needs and feedback are reflected internally
Support the identification of customer opportunities, risks, and overall customer health through ongoing engagement and usage insights

Strong understanding of Dutch accountancy practices, legislation, and workflows, gained through either professional experience or relevant accounting studies.
Experience in an accountancy environment or within the accounting/fintech industry would be a strong advantage
Experience in customer-facing roles such as onboarding, implementation, consulting, customer success, or account management is desirable
Passion for technology and improving the way accountancy firms work
Committed to adopting AI and automation as a core part of Customer Success workflows
Excellent communication and interpersonal skills, with the ability to build strong customer relationships
Strong organisation, project management, and time-management skills
Comfortable facilitating onboarding, training sessions, and customer workshops
Ability to guide customers through change and support successful adoption
Customer-focused with a proactive and hands-on mindset****
Curious, adaptable, and eager to learn****
Collaborative team player with a strong sense of ownership****
Fluency in Dutch and English is essential

Be part of something bigger
Join a growing SaaS company that’s now proudly part of Visma, Europe’s leader in mission-critical cloud software.
A connected team, wherever you are
Take part in regular team activities, retreats, and offsites to keep our culture thriving.
Grow with us
Take advantage of career development opportunities and a personal training allowance to support your growth.
Time to recharge
Enjoy our company-wide Wellbeing Days off each month (reviewed annually).
Fair compensation
Receive a competitive rewards package with benefits tailored to your role.
Flexibility with connection
We have a hybrid setup, with a minimum of two days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events. Our offices in Belgium (Ghent and Mont-Saint-Guibert), the UK (London), the Netherlands (Gouda), and Luxembourg provide great spaces to collaborate and connect.

Customer Success Manager – Accountancy SaaS

Key skills