End User Support Technician
United Kingdom
Full Time
4 hours ago
$37,625 - $41,805 GBP
No Sponsorship
Key skills
AzureChange Management
About this role
Role Overview
- Be the first point of contact for IT support
- Provide hands-on assistance for all users
- Triage and resolve incidents and service requests within agreed service levels
- Support walk-up queries and troubleshoot hardware and software issues
- Maintain office IT equipment to ensure functionality
- Manage user accounts, system access, and configurations
- Collaborate with internal and third-party resolver groups
- Capture insights from incidents and contribute to knowledge sharing
Requirements
- Strong technical troubleshooting skills across hardware and software
- Experience with laptop builds
- Remote support tools
- System administration platforms such as Microsoft Azure and Intune
- Solid understanding of ITIL principles
- Incident management
- Change management
- Customer-focused mindset
- Ability to explain technical concepts in clear, accessible language
- Skills at prioritising multiple requests based on impact
- Proactive approach to continuous learning and development
Tech Stack
- Azure
Benefits
- 30 days annual leave
- Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
- Life Insurance – 4 x current salary
- Hybrid working
- Enhanced Maternity and Paternity Leave
- 24 Hours Employee Assistance Programme
- Cycle to Work Scheme
- Perkbox membership
- Subsidised restaurant in our Portland Place office
- Season ticket loans