Build positive, trusting relationships with a wide range of customers.
Respond to customer queries promptly and professionally.
Schedule and deliver consultations and training sessions.
Run reports and accurately analyse and interpret customer data ahead of meetings.
Access customer data independently and prepare clear, accessible data presentations (with team quality‑assurance support).
Deliver engaging presentations, webinars, and training sessions that empower customers to embed Renaissance solutions, understand their data, and identify next steps that work for their context.
Record customer interactions in our CRM system accurately and in a timely manner.
Capture and share customer insights with relevant teams (e.g., Marketing, Sales, product) to support continuous improvement.
Draw on your teaching or education experience to support colleagues across the business.
Use initiative to identify and support customers who may benefit from additional guidance.
Monitor the progress of assigned schools throughout implementation to reduce time to value and support long‑term success.
Identify customers at risk of disengagement and take appropriate, timely action.

Experience in the education sector, ideally with Qualified Teacher Status, and strong knowledge of Renaissance and GL Assessment solutions.
Clear and confident communication.
Strong interpersonal skills and the ability to build effective relationships.
Ability to work proactively and independently.
Solid data‑handling and interpretation skills.
Ability to influence and support others constructively.
Ability to communicate effectively with people at all levels and across teams.
Commitment to positive collaboration with colleagues and customers.
Openness to change and enthusiasm for continuous improvement

25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown)
A day off for your birthday to celebrate in style!
Workplace Nursery scheme
5 volunteering days a year to use for the causes of your choice
Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants
BUPA Healthcare, Life assurance, Permanent health insurance
Pension scheme with enhanced employer contribution – up to 8%

Customer Experience Advisor

Key skills