Accurately processes and manages complex pensions calculations and queries across a variety of different pension processes and case types such as Retirements, Transfers, Deaths.
Checks and monitors work completed by junior colleagues, providing feedback and guidance to colleagues as required to ensure work is right first time and output targets across the team.
Acts as a point of escalation for the team for technical issues, non-standard cases, and member complaints.
Utilises previous knowledge and experience in pension legislation/regulations as well as WTW guidance and procedures to ensure day to day work on an individual and team basis is of a high quality.
Supports the Team Leader in ensuring that all service level agreements and performance standards are achieved on a day-to-day basis and takes responsibility for coordinating team workload and some management or client responsibilities delegated by the Team Leader.
Coaches, supports, and mentors junior colleagues providing feedback and supporting the wider development and knowledge of the team.
Continuously seeks to identify areas where the service to clients/members could be improved and takes forward process improvements as required.
Assists in complex and project-based work as and when required.

Previous experience working in an occupational pension administration team (DB experience is essential) carrying out administration processes, including but not limited to Retirements, Transfers and Deaths.
Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation.
Experience and knowledge of the DB manual calculations required for a variety of administration processes.
High level attention to detail and skilled in following and applying procedural documentation and checking the work of other colleagues.
Ability to carry out and manage high volumes of work while maintaining a high level of accuracy.
Excellent organisational and time management skills and being able to manage own workload, wider teamwork load and multiple client member queries at the same time, whilst maintaining a high-quality service.
Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
Experience of coaching and supporting less experienced colleagues.
Experience of working in a hybrid/multi-site team would be an advantage.

25 days of annual leave plus an extra WTW day to relax and recharge.
Comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments.
Defined contribution pension scheme, featuring matched contributions up to 10% from the company.
Hybrid working options.
Access to an employee assistance programme.
Fully paid volunteer day.
Additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection.

Senior Pensions Administrator

Key skills