Drive Sales: Proactively contact and qualify online leads to generate sales of GenePlanet's medical tests.
Patient Coordination: Efficiently organize and schedule blood collection appointments, ensuring a smooth patient journey.
Exceptional Customer Service: Provide prompt and effective support, addressing patient inquiries and resolving issues with empathy.
Performance Analysis: Monitor and analyze contact center performance, identifying opportunities for optimization.
Marketing Collaboration: Provide valuable feedback to the online marketing team based on patient interactions and market insights.
Strategic Input: Collaborate with the marketing team to refine lead generation strategies and enhance customer engagement.
Market Intelligence: Communicate key market information to the marketing team to inform strategic decisions.

Sales-oriented mindset with a focus on achieving results.
At least 2 years of experience working in sales/customer service, preferably in a contact center environment.
Fluency in English and Romanian.
Medical background is a plus.
Marketing knowledge is a plus.
Strong communication skills.
Excellent organizational and time-management abilities.
Ability to work independently and as part of a team.

Competitive salary and performance-based bonuses.
Opportunities for professional growth and development within a leading biotech company.
A dynamic and supportive work environment.
The opportunity to work in an international environment.

Customer Support Coordinator

Key skills