Speak to stakeholders across the business to understand processes that may not be fully documented
Investigate how data moves through systems and work out what needs to be monitored, validated or automated
Use SQL, Python and AI-enabled tools to build scalable automated solutions
Partner with Product and Engineering teams to understand system architecture and support implementation
Help improve the quality, reliability and scalability of how we identify and prevent operational issues
Shape a new capability at Zopa, creating approaches and patterns that can be reused as the function grows

Degree or equivalent experience in a STEM field or similar
Highly curious, with a strong instinct to dig deeper and understand how systems, processes and data flows work
Comfortable working in ambiguous environments where problems are not fully defined
Strong logical thinking and problem-solving skills, with a practical and structured approach
Strong communication and stakeholder skills, with the confidence to ask good questions and challenge assumptions
A proactive mindset with examples of taking ownership and driving work forward independently
Exposure to SQL, Python or similar analytical tooling, or strong evidence of the aptitude to learn quickly
Excited by automation, AI and using technology to solve real business problems
Experience in operations, consulting, fintech or other fast-moving environments (added bonus)
Experience using AI tools to solve real problems, with the ability to critically assess outputs rather than accept them at face value (added bonus)
Personal projects, courses or other examples that demonstrate coding curiosity or technical learning (added bonus)

Senior Analyst, Risk Technology

Key skills