Key skills
ITSMProject Management
About this role
Role Overview
- Design, deliver, manage, and continuously improve AV and conference room services supporting global business operations.
- Provide onsite and remote diagnosis, troubleshooting, resolution, and maintenance of AV technologies across global conference rooms.
- Own and document problem diagnosis, solution implementation, administration, and lifecycle maintenance of AV technologies.
- Define and support escalation models between Onsite IT Support teams and advanced AV expertise to ensure timely resolution.
- Act as a liaison between technical teams, business users, management, and vendors regarding service requests, usage standards, security, and compliance.
- Manage external AV suppliers, ensuring adherence to SLAs, KPIs, quality standards, and agreed service targets.
Requirements
- Minimum of 3 years of working experience in supporting AV systems in conference rooms or IT operations
- Strong knowledge of end-user AV environments, including Microsoft Teams Rooms, WebEx Rooms, and related AV components
- Solid understanding of IT service management principles, preferably ITIL or similar frameworks
- Understanding and working knowledge of project management principles.
- Proficiency in ITIL or similar IT service management framework.
- Experience operating in matrix environment.
- Ability to translate technical topics into business-friendly language for non-technical stakeholders.
Tech Stack
- ITSM
Benefits
- medical, dental, vision healthcare and other insurance benefits (for employee and family)
- retirement benefits, including 401(k)
- paid holidays
- vacation
- compassionate and sick days