Train roughly 20 new Franchisees annually through the fee-based Franchisee development program
Support 10+ successors through the structured Franchisee development program
Own ongoing capability development for established Franchisees
Design and deliver structured MSO training for multi-site operators
Design and deliver operations team development, building coaching and people management skills
Support workshops and labs with field facilitation and operational expertise
Collaborate with the Operational Learning & Engagement Lead on leadership content and cross-business facilitation
Develop content building skills over time, with the ability to design and hand off to designers or build independently
Facilitate learning across all franchise and field audiences
Other tasks and projects as assigned.

Minimum 5+ years of experience in bakery, retail, or franchise operations
At least 2+ years in training, coaching, or capability development capacity
Bachelor's degree/Post-secondary education in Business, Hospitality, or a related field, or equivalent operational and training experience
Strong experience in training, operations, or capability development within franchise, retail, or multi-site environment
Thorough understanding of and experience in franchise operations and bakery-level operation required
Demonstrated facilitation skills with diverse audiences
Ability to learn quickly and translate learning into practical training
Experience working with new business operators or Franchisees
Comfortable in the field, in bakeries, and in face-to-face environments
Valid driver's license and willingness to travel occasionally within the region

Competitive salary and vacation plan
Company-wide bonus plans
A great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending Account
Paid sick and personal leave days
Paid day for community service/volunteer time
An open, ‘continuous-learning’ environment where professional development and career progression is encouraged
Work within a dynamic, driven, high-achieving, close-knit and fun-loving team
High level of autonomy and responsibility

Field Operations Trainer

Key skills