Service Operations Coordinator
Australia
Full Time
3 weeks ago
No Sponsorship
Key skills
Risk ManagementChange Management
About this role
Role Overview
- Provide vital administrative support across a wide range of tasks
- Raise and process customer service jobs and repair orders, including costing completed jobs
- Support the scheduling of service jobs
- Prepare and issue invoices for completed service work in a timely manner
- Organise team members' travel and accommodation arrangements
- Timesheet administration for payroll and reporting
- Process expense claims & manage purchasing activities and accounts payable
- Address customer inquiries in a professional manner for timely resolution
- Maintain and update databases, ensuring filing systems are organised
- Update and manage data bases, filing and archiving
Requirements
- Certificate III Mobile Plant Technology or similar
- Customer service skills including managing difficult customers
- Determining customer needs and establishing product/service forecasts
- Intermediate computer skills
- Change management
- Planning and allocating resources
- Risk Management
- identification and mitigation
Benefits
- Global Company – Enjoy job stability working for an international OEM
- Career Growth – Ongoing learning, development and progression opportunities available
- Generous employee benefits
- includes 5 days bonus leave days, paid parental leave and early access to Long Service Leave
- Health Support – Access Private Health Insurance Discount
- Exclusive Discount – Save on everyday goods and services via our employee benefits program. Participating brands inc. Woolworths, JB Hi Fi, Rebel Sport etc.