Manage a high volume of inbound and outbound calls in a timely and professional manner.
Provide exceptional customer service to patients and their families.
Schedule appointments and answer inquiries accurately.
Assist patients in rescheduling or canceling appointments.
Verify and update patient demographic and insurance information.
Educate patients on healthcare services and resources.
Document all patient interactions and maintain accurate call records.

Associate degree preferred, or equivalent relevant call center years of experience preferred.
One to two (1-2) years of experience in customer service, quality, and/or auditing.
Bilingual in Bengali
Excellent written and verbal communication skills.
Ability to thrive in a fast-paced environment and meet assigned deadlines.
Excellent organizational skills, accuracy, and attention to detail.
Ability to operate both independently and collaboratively as required.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Maintain and utilize necessary equipment, including a computer, monitor, headset, and any other tools required to perform the agreed-upon services.
Ensure access to a reliable and high-speed Wi-Fi connection suitable for conducting business operations efficiently.

Call Center Specialist

Key skills