Work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues
Provide technical support on issues through to resolution
Maintain expert-level knowledge of VinSolutions processes and procedures
Accurately log all customer information in the CRM tool
Facilitate communication to other departments as needed to resolve client concerns
Communicate with key stakeholders to identify and resolve inquiries
Provide proper follow-up to ensure customer is kept apprised of the issue status

Minimum
High School Diploma/GED
Generally, less than 2 years’ experience in a related field
Working knowledge of Microsoft Outlook, Word and Excel
Ability to troubleshoot and document issues related to system performance and functionality
Excellent communication skills (Verbal and Written)
Strong problem-solving/troubleshooting skills
Strong interpersonal skills and attention to detail
Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
Ability to work independently as a team to deliver on individual and business goals
Preferred
College Degree
Technical background
Displays strong dependability and reliability
Ability to handle multiple, competing priorities and deliver results in a fast-paced environment
CRM case logging/Salesforce experience
Experience with interaction distribution systems such as Genesys Pure Cloud
Automotive industry knowledge.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))

Technical Customer Care Specialist I

Key skills