Application Support Engineer – Tier 2

Role Overview

• Provide senior level system analysis, design, development, and implementation of applications and databases.
• Integrate third party products.
• Proactively identify opportunities to improve operational efficiency and stability through process optimization, automation, and preventative engineering practices.
• Translate technical specifications into code for complex new or enhancement projects for internal clients.
• Write programs, develop code, test artifacts, and produce reports.
• Employ software development techniques to ensure tests are implemented in a way that supports automation.
• Elevate code into the development, test, and production environments on schedule.
• Provide follow-up production support.
• Submit change control requests and documents.
• Thoroughly understand software development methodology.
• Thoroughly understand development architecture standards.
• Train and mentor staff with less experience.
• Resolve elevated issues.
• Participate in design, code, and test inspections throughout the life cycle to identify issues.
• Explain technical considerations at related meetings, including those with internal clients.
• Perform systems analysis activities.
• Thoroughly understand client business functions and technology needs.
• Interface with cross functional team members and communicate systems issues at the appropriate technical level for each audience.
• Thoroughly understand and comply with Information Technology and Information Security policies and procedures and verify that deliverables meet requirements.
• Participate in special projects and perform other duties as assigned.

Requirements

• 5+ years of relevant experience, including at least 2 years in application development.
• Bachelor’s degree or equivalent experience.
• Hands-on experience with Java and/or Python.
• Experience with monitoring/observability tools (e.g., Splunk, Honeycomb).
• Background in production support and troubleshooting live systems.
• Ability to participate in on-call rotations and incident response.
• Experience working in cloud environments (e.g., AWS) and Agile/Scrum teams.
• Preferred Qualifications: Full-stack development experience (e.g., Spring Boot, Angular, Node.js). Cloud certifications are a plus.

Tech Stack

• Angular
• AWS
• Cloud
• Java
• JavaScript
• Node.js
• Python
• Splunk
• Spring
• Spring Boot
• SpringBoot

Benefits

• Hybrid working model
• Professional development opportunities