Pro Account Manager

Role Overview

• Serve as the primary liaison between Shaw and the Home Center Pro sales teams.
• Build and maintain relationships with key stakeholders such as Pro Sales Managers, Pro Merchants, Pro Product Sales Specialists, etc.
• Support field reps with quoting, product selection, and training resources.
• Oversee Quote Center / Expanded Aisle (Pro Catalog) management and updates
• Coordinate with National Account Management efforts to ensure Pro strategy aligns with online and core (in-store) strategy.
• Develop and deliver targeted training programs for Home Center Pro teams, focusing on product knowledge, quoting practices, and scenario-based selling.
• Identify and cultivate internal flooring advocates to serve as localized subject matter experts.
• Lead efforts to simplify and automate bundling of trims, adhesives, and related products for easier quoting and order consolidation.
• Evaluate feasibility of offering takeoff services and coordinate resource allocation for implementation.
• Collaborate cross-functionally both internally and externally to document and refine workflows for handling Home Center Pro commercial requests, including pricing strategy and SIS involvement.
• Develop decision trees and scenario-based guidelines to ensure consistent and scalable support.
• Provide input on changes needed for internal CRM systems to maximize productivity and tracking.
• Analyze market trends, customer feedback, and performance metrics to inform strategy.
• Track opportunity conversion, lost bids, and lead generation through Salesforce and other tools.

Requirements

• 3+ years of experience in strategic account management, sales operations, or retail partnerships.
• Ability to quickly learn and understand the Home Center’s Pro ecosystem, including internal product catalogs and workflows, responsibilities of Home Center Pro sales / spec and technical teams
• Strong project management and cross-functional collaboration skills.
• Excellent communication and presentation abilities.
• Experience with Salesforce, quoting platforms, and training development preferred.
• Ability to travel with Home Center OSR’s for sales calls and presentations

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities