IS II Business Manager – Exclusive to Black and Brown Professionals

Role Overview

• B2B customer service, prospecting new accounts from pre-defined leads, presenting the product portfolio and serving customers via digital channels.
• Sale of Mobile and Fixed Telephony products, IT (T.I.), advanced services and value-added services;
• Monitor channel-specific and customer-portfolio indicators; analyze, plan and execute activities and sales to meet and exceed targets.
• Monitor the processing workflow, identifying causes of transaction interruptions, backlog and pending issues that may prevent or delay the sale.
• Manage daily reports to track sales;
• Act to resolve critical situations through recurring customer contact and partnership with internal areas.

Requirements

• Proficiency in Microsoft Office;
• Commercial profile: drive to make things happen, results-oriented, consultative approach and active listening to the customer;
• Entrepreneurship: ownership mindset; feel responsible for and knowledgeable about your client portfolio;
• Digital: attuned to technology and innovation, comfortable learning to use software and systems;
• Organizational, planning and discipline skills: sense of urgency, able to distribute tasks and complete them throughout the day;
• Curiosity: restless to learn more, proposes new solutions and questions the status quo;
• Resilience: ability to handle adversity and turn difficulties into learning for future actions;
• Attitude, ambition and nonconformity: not limited to the basics, seeks more and delivers beyond expectations. Has initiative to anticipate customer demand and needs;
• Customer relationship / Digital empathy: sees the customer as a priority, translates customer needs into the best solution while keeping an ownership perspective.

Benefits

• Choose the benefit that best fits you and your dependents through a digital platform with various categories such as Gym, Meal Voucher, Food Voucher, Pharmacy Aid, Health Insurance, Dental and Life Insurance;
• Company mobile phone. Yes—a brand-new smartphone for you!
• Unlimited voice and data plan! Yes, unlimited! On the best mobile network, even faster with Vivo 5G!
• An exclusive Vivo offer with special discounts on landline, broadband, TV and apps;
• Eligible to receive an annual Bonus or PPR (Profit Sharing Plan);
• Plan your future through a Private Pension plan;
• Have children? You will be eligible for a subsidy to help with school, daycare or nanny expenses;
• Work in an environment that respects your personality, clothing style and individuality and allows you to be authentic. #VemdeVocê
• Work remotely up to 2 times per week. #Mobility
• Flexible working hours;
• Enjoy a day off to celebrate your birthday (Day Off);
• Participate in one of the largest corporate volunteering programs to help make a positive impact on the world;
• Benefit from our Educational Development Program offering partnerships with educational institutions at discounted rates; certifications and online courses.
• Accelerate your career through our Internal Recruitment Program, in Brazil or abroad — we are present in more than 17 countries! #VivoMinhaCarreira
• Access a range of initiatives to improve your physical, emotional and social health. We have #VivoBemEstar, which encourages our team to adopt healthy habits and a better quality of life! Services available to employees include consultations with nutritionists, psychologists, social services, telemedicine, and more!
• All our vacancies are open to people with disabilities and/or rehabilitated individuals. We have a culture that values diversity, differences and people’s potential! #VivoDiversidade #VemPraVivo