Project and Operations Manager

Role Overview

• Lead project management across multiple concurrent initiatives with numerous moving parts, stakeholders, and contractors
• Translate leadership's vision and priorities into clear action steps, timelines, and workplans
• Monitor project progress and flag risks, blockers, or delays proactively
• Support monitoring and evaluation efforts, tracking key milestones and outcomes
• Facilitate ideation sessions and contribute solutions related to project and operational challenges
• Create communications assets to share updates and progress with internal and external audiences
• Develop polished decks, reports, and briefing materials for funders and stakeholders
• Draft and maintain project documentation, including process guides, SOPs, and workflow summaries
• Work closely with the Team Coordinator to manage vendor relationships, including contracts, procurement memos, and timesheet tracking
• Coordinate schedules and meetings with team members, contractors, and external partners
• Document processes being defined through ongoing projects and translate them into accessible, actionable steps for team members
• Provide general operational support to reduce workload on leadership and the broader team

Requirements

• 3–5+ years of experience in project management, operations, or a related field
• Strong organizational and multitasking skills with excellent attention to detail
• Strong communication skills, both written and spoken; Fluency in English required
• Experience managing multiple stakeholders and contractors simultaneously
• Proficiency in creating professional presentations, reports, and written communications
• Familiarity with and enthusiasm for applying generative AI and other forms of AI, process automation and digital innovation to a variety of contexts
• Familiarity with vendor management, procurement processes, and contract coordination
• Comfortable working in a fast-paced, evolving environment with ambiguous timelines
• Strong written and verbal communication skills
• Fluency in additional languages beyond English (Spanish, French, Italian, Portuguese, Cantonese, Hindi, Tamil or Thai preferred)
• Experience with project management tools (e.g., Asana, Monday.com, Notion, or similar)

Benefits

• Equal opportunity employer and actively encourages applications from people of all backgrounds