Software Engineer – IVR Testing

Role Overview

• Execute manual IVR and call flow testing in English and Spanish
• Validate prompts, menus, routing logic, and error handling
• Ensure Spanish translations are accurate and customer-appropriate
• Document defects and support release validation

Requirements

• Fluent in Spanish and English (spoken and written)
• QA testing experience, preferably in IVR/contact center systems
• Strong attention to detail and clear communication skills
• 2+ years of relevant professional experience
• Bachelor's degree or comparable combination of education, job specific certification(s), and experience (including military service)

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service