Acts as primary technical owner during 3rd shift for one or more Tier-1 / regulated production applications dealing with check capture, core posting, and inbound & outbound exceptions processing.
Leads real-time incident triage and restoration for Sev-1 to Sev-3 issues, including application, batch, and infrastructure-adjacent failures.
Creates and leads the technical design and development of software solutions.
Proposes & designs software solutions to address complex business needs.
Prepares technical and procedural documentation required.
Facilitates complex problem resolution.
Provides technical guidance and support to colleagues.
Reviews coding, testing, and documentation of software.
Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

3+ years of relevant / direct industry experience
Strong Technical Engineering Background
Hands-on experience as a senior software engineer or engineer lead in production environments (Java, .NET, mainframe, and/or distributed stack depending on platform)
Proven ability to perform: Defect analysis and root-cause isolation Log analysis, job restart logic, configuration correction Post-incident validation and environment health checks
Comfortable being “the owner when things break” during off-hours
Clear, concise incident communication with support partners, infrastructure teams, and day-shift leadership
Guides and supports overnight engineers (SRC, offshore, or hybrid)
Bachelor’s degree

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

Software Engineer Lead – Technical Support, 3rd Shift

Key skills