Contact Center Agent, Automotive Service – German Speaker

Role Overview

• Answering customer inquiries about products and services, for example: personnel, website, company information, vehicle-specific questions, e-mobility, service topics, sales, redirects and contact details
• Receiving and resolving customer complaints
• Handling inquiries received via multiple channels
• Identifying customer needs and assisting customers with specific features
• Analyzing and reporting product malfunctions
• Supporting the training and onboarding of new employees when requested by management
• Updating internal databases with information about technical issues and relevant customer interactions
• Informing customers about new features and functionalities

Requirements

• High school diploma (mandatory)
• Experience in telephone customer service / call-center environment (preferred)
• Native German speaker or C1 level German (written and spoken)
• mandatory
• Fluency in English (a plus)
• Familiarity with the automotive industry (a plus)
• Experience with help-desk software and remote-support tools (a plus)
• Working knowledge of CRM systems
• Excellent communication and problem-solving skills
• Solution-oriented mindset
• Polite and empathetic manner
• Strong attention to quality and accuracy
• Team player with commitment and collaboration skills

Benefits

• Competitive salary and benefits
• Opportunities for rapid career growth within the company
• Training aligned with your career path
• Collaborative work environment
• Multicultural teams
• Proactive support from colleagues and management