Service Program Manager

Role Overview

• Responsible for the profitability and customer satisfaction for assigned contracts
• Provide both service agreement, and time and material program management
• Assist in sales campaigns for new contracts and proposals
• Assure timely resolution of customer issues and customer satisfaction for assigned contracts
• Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
• Function as liaison between internal organizations and customers for assigned contracts
• Developing in-depth knowledge of a technical discipline.

Requirements

• Bachelor's Degree and Project / Program Management or Service Leadership experience
• Strong communication skills to synthesize complex issues and communicate clearly.
• Demonstrated ability to energize, develop and build rapport at all levels in an organization.
• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

Benefits

• medical
• dental
• vision
• paid time off
• a 401(k) plan with employee and company contribution opportunities
• life, disability, and accident insurance
• tuition reimbursement