Manager, Retail Operations – Distribution

Role Overview

• Own end-to-end retail order management across EDI and manual channels, ensuring accurate order processing, shipment coordination, and compliance with retailer requirements.
• Manage EDI maintenance and retailer integrations across SPS Commerce and customer-specific platforms.
• Coordinate with 3PLs, distributors, and internal supply chain teams to manage product flow from order through delivery, including routing, compliance, inventory allocation, and execution.
• Oversee outbound freight and retailer routing processes, including collect workflows (e.g., GNC, Target) and pickup coordination through retailer portals such as GNC Manhattan and Target Partners Online (POL).
• Execute against retailer routing guides and compliance requirements to support accurate and timely fulfillment.
• Troubleshoot order discrepancies, routing issues, and compliance errors to minimize chargebacks and operational disruptions across both direct and distributor channels.
• Execute end-of-month order reconciliation activities to ensure alignment across shipments, billing, and inventory.
• Maintain accurate inventory positions across ERP systems, 3PLs, and retail channels; investigate discrepancies and lead resolution efforts.
• Reconcile invoices, deductions, and chargebacks in partnership with Finance; track and resolve retailer claims and validate chargeback accuracy.
• Maintain retailer compliance and item setup across customer portals and internal systems.
• Lead end-to-end item setup across retailer and distributor platforms, ensuring accurate product data, compliance execution, and seamless onboarding across systems including RIVIR, WERCS, SmartRx, and retailer NIFs.
• Coordinate cross-functional readiness for product launches, including packaging, compliance, retailer setup, and system configuration.
• Build and maintain SOPs across order management, inventory reconciliation, and retail operations workflows.
• Identify inefficiencies and implement scalable process improvements to support operational accuracy and growth.
• Partner cross-functionally with Sales, Supply Chain, Finance, Customer Operations, retailers, distributors, and 3PLs to drive executional excellence.

Requirements

• 3+ years of experience (5+ preferred) in retail operations, order management, customer operations, or supply chain within a CPG environment.
• Hands-on experience managing EDI workflows, retailer compliance requirements, retailer portals, and cross-functional operational execution.
• Experience supporting major retail accounts and distributor-based fulfillment models in a fast-paced environment.
• Proven ability to manage multiple priorities, troubleshoot operational issues, and drive execution across retailers, distributors, 3PLs, and internal stakeholders.
• Strong attention to detail, organizational skills, communication, and ownership mindset.
• Preferred experience with retailer and operational platforms including SPS Commerce, RIVIR (IX-One), WERCS, SmartRx, and retailer-specific systems.

Tech Stack

• ERP

Benefits

• Health/Dental/Vision/Life Insurance
• 401k Retirement Plan with company match
• Paid parental leave
• Quarterly stipend for our supplements
• Unlimited PTO
• Hybrid/remote working model