Own and define the multi-year product vision and roadmap for the nCino platform aligned to corporate strategy and banking priorities.
Analyze market trends, competitive landscape, regulatory requirements, and customer needs to identify strategic product opportunities.
Translate business strategy into actionable product initiatives with measurable outcomes.
Balance innovation, regulatory compliance, technical feasibility, and operational scalability.
Shift efficiently between strategic and tactical activities, understanding context; connect seemingly unconnected concepts and ideas; and take action.
Prioritize and adjust in order to achieve results at the individual, team, and project level.
Serve as the primary nCino Product Owner for Agile delivery teams.
Own, define, groom, and prioritize the product backlog based on value, risk, and strategic alignment.
Write and refine epics, features, and user stories with clear acceptance criteria.
Act as the “voice of the customer” in daily Scrum ceremonies.
Partner closely with Engineering to ensure high-quality, scalable solutions.
Lead sprint planning, roadmap refinement, release planning, and adoption tracking.
Drive adoption strategies across business units.
Lead and develop a team of Business Systems Analysts and nCino Administrators.
Integrate department-level processes with enterprise program and project initiatives.
Bridge communication gaps between stakeholders, developers, leadership, and vendors.
Present product strategy, roadmap updates, risks, and KPIs to Directors and senior leadership.
Collaborate with Regulatory and Risk teams to ensure compliance while preserving usability and flexibility.
Anticipate, identify, assess, and escalate risks and issues.
Participate in third-party vendor selection and evaluation processes.
Build and maintain productive relationships with professional services firms, contractors, and software providers.
Requirements
Bachelor’s degree or equivalent combination of education and experience
Minimum of 5 years of experience in product management, product ownership or business systems analysis in the banking and/or financial services industry
Minimum of 3 years of experience leading analysts, administrators, or cross-functional product teams
Minimum of 3 years of nCino experience
Demonstrated experience working in the banking or financial services industry
Strong understanding of banking principles, lending processes, and financial technologies
Demonstrated experience managing products in Agile environments
Experience working in high-ambiguity environments with exposure to senior leadership
Proven ability to move fluidly between strategic planning and tactical execution
Strong business acumen and ability to think and act holistically
Strong process mapping and workflow documentation skills (e.g., Visio, Lucidchart)
Working knowledge of enterprise financial systems, integrations, reporting platforms, and third-party data environments
Ability to travel in the WSFS Bank footprint in the Greater Philadelphia region as needed.
Benefits
medical, dental, and vision coverage
a 401(k) plan
life, accident, and disability insurance
flexible spending accounts (FSAs) and health savings accounts (HSAs)
wellness programs
paid parental leave
military leave
vacation and other paid time off
sick leave in accordance with applicable state laws