Key skills
AgileScrumLeadershipStrategic PlanningProduct ManagementCommunication
About this role
Role Overview
- Own and define the multi-year product vision and roadmap for the nCino platform aligned to corporate strategy and banking priorities.
- Analyze market trends, competitive landscape, regulatory requirements, and customer needs to identify strategic product opportunities.
- Translate business strategy into actionable product initiatives with measurable outcomes.
- Balance innovation, regulatory compliance, technical feasibility, and operational scalability.
- Shift efficiently between strategic and tactical activities, understanding context; connect seemingly unconnected concepts and ideas; and take action.
- Prioritize and adjust in order to achieve results at the individual, team, and project level.
- Serve as the primary nCino Product Owner for Agile delivery teams.
- Own, define, groom, and prioritize the product backlog based on value, risk, and strategic alignment.
- Write and refine epics, features, and user stories with clear acceptance criteria.
- Act as the “voice of the customer” in daily Scrum ceremonies.
- Partner closely with Engineering to ensure high-quality, scalable solutions.
- Lead sprint planning, roadmap refinement, release planning, and adoption tracking.
- Drive adoption strategies across business units.
- Lead and develop a team of Business Systems Analysts and nCino Administrators.
- Integrate department-level processes with enterprise program and project initiatives.
- Bridge communication gaps between stakeholders, developers, leadership, and vendors.
- Present product strategy, roadmap updates, risks, and KPIs to Directors and senior leadership.
- Collaborate with Regulatory and Risk teams to ensure compliance while preserving usability and flexibility.
- Anticipate, identify, assess, and escalate risks and issues.
- Participate in third-party vendor selection and evaluation processes.
- Build and maintain productive relationships with professional services firms, contractors, and software providers.
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Minimum of 5 years of experience in product management, product ownership or business systems analysis in the banking and/or financial services industry
- Minimum of 3 years of experience leading analysts, administrators, or cross-functional product teams
- Minimum of 3 years of nCino experience
- Demonstrated experience working in the banking or financial services industry
- Strong understanding of banking principles, lending processes, and financial technologies
- Demonstrated experience managing products in Agile environments
- Experience working in high-ambiguity environments with exposure to senior leadership
- Proven ability to move fluidly between strategic planning and tactical execution
- Strong business acumen and ability to think and act holistically
- Strong process mapping and workflow documentation skills (e.g., Visio, Lucidchart)
- Working knowledge of enterprise financial systems, integrations, reporting platforms, and third-party data environments
- Ability to travel in the WSFS Bank footprint in the Greater Philadelphia region as needed.
Benefits
- medical, dental, and vision coverage
- a 401(k) plan
- life, accident, and disability insurance
- flexible spending accounts (FSAs) and health savings accounts (HSAs)
- wellness programs
- paid parental leave
- military leave
- vacation and other paid time off
- sick leave in accordance with applicable state laws
- paid holidays