Inbound Sales Consultant, Call Center Sales

Role Overview

• Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
• Handle inbound sales calls from consumers, identify their needs, and make travel recommendations
• Make follow-up outbound calls, overcome objections, and close the sale
• Provide personalized recommendations based on guests’ preferences and interests
• Build lasting relationships to drive consumer loyalty
• Explain cruise itineraries, onboard amenities, and pricing details
• Maintain accurate records of interactions and follow up with leads
• Enjoy working from home in a fully virtual environment
• Continuously exercise high ethical standards
• Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit

Requirements

• Experience as a telephone sales person or similar sales role
• 5+ years experience as an Account Executive or in a similar sales role
• Demonstrated success in meeting and exceeding monetary sales KPI metrics
• Strong experience in making sales over the phone
• Exceptional communication, negotiation, and interpersonal skills
• Ability to build and maintain relationships with high-end clients
• Flexibility in your schedule, to include evenings, weekends, and holidays
• Discipline to work in a structured environment with schedule adherence standards
• Previous sales experience with ability to close on the first call
• Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)

Benefits

• Highly competitive compensation plan breakdown
• Average earning potential of $90,000 annually (hourly base + commission)
• Historic annual average commission of $53,000 (based on overall department performance and the terms of the applicable commission plan)
• Employees are eligible for annual discretionary bonus
• 401(k) plan with company match
• Employee Share Purchase Plan (ESPP)
• Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking)
• Paid training (hourly pay + guaranteed commission)
• Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year
• Opportunity to take a free and/or discounted cruise
• Highly subsidized gym membership
• Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name