Designing and enhancing AI-powered chatbots for customer interactions in billing, sales, and technical support to reduce reliance on human agents.
Automating business processes to improve operational efficiency using AI technologies.
Contributing to the development and maintenance of scalable AI infrastructures and integrate new machine learning techniques and large language models (LLMs) where applicable.
Evaluating and working with various AI models including LLMs, reasoning models, machine learning, and function calling models for different purposes.
Contributing to the roadmap for integrating speech-to-text functionality and real-time voice APIs, especially for telephony systems.
Working closely with other team members to evaluate and implement new AI technologies and tools, ensuring robust and reliable AI systems.
Participating in the testing and quality assurance of AI-driven systems, ensuring accurate and efficient performance.
Managing and maintaining AI agents across various platforms, ensuring their smooth operation and continuous improvement.

University degree in Computer Science, Engineering or equivalent
At least 5 years of experience in a similar position
Experience developing and deploying AI chatbots, particularly in customer service or support roles (billing, sales, technical support)
Strong background in automation tools and techniques, with practical examples of how you've approached and solved automation challenges
Familiarity with machine learning models, particularly LLMs and reasoning models
Practical experience using OpenAI or similar AI models (ChatGPT, Mistral, etc.)
Experience working with APIs in OpenAI and other AI models for building large-scale applications
Exposure to frameworks for large-scale AI projects and managing AI agents effectively
Hands-on experience with Robot Framework or similar testing frameworks
Understanding of voice technologies and APIs, including experience with OpenAI’s real-time API (or openness to learning and exploring these technologies)
Comfortability working with a fast-paced, evolving roadmap, especially focusing on integrating new features like speech-to-text functionality.

AI Engineering, Voice API

Key skills