Associate Manager, Business Applications

Role Overview

• Lead, coach, and develop a team of Business and Platform Analysts
• Manage end-to-end incident response by serving as escalation lead
• Execute and oversee user acceptance testing (UAT)
• Troubleshoot and resolve complex issues across Salesforce, mobile applications, CPQ systems, and integrations
• Prioritize and execute work across incidents, enhancements, administrative tasks, and production support
• Participate in on-call rotation to restore service during critical incidents
• Maintain and improve documentation, standard operating procedures, and knowledge base
• Identify and implement process improvements that increase delivery efficiency

Requirements

• Bachelor’s degree
• Minimum 6 years of experience supporting Salesforce or enterprise CRM platforms
• Experience in incident management, system enhancements, and release cycles in enterprise applications
• Minimum 2 years of people management or team leadership experience (Preferred)
• Experience working within the medical-technology (med-tech) space (Preferred)
• Experience supporting healthcare CRM and integrated to mobile applications, such as CPQ, SAP or ServiceMax (Preferred)
• Salesforce or related platform certification (Preferred)