Key skills
Assembly
About this role
Role Overview
- Responsible for managing all aspects of field service support and customer relationship management.
- Provide complete services, including installation, repairs, preventative maintenance, and instrument qualifications.
- Utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electro-mechanical instruments.
- Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.
- Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
- Provide on-site product installation and customer training, on an as-needed basis.
Requirements
- Bachelor's Degree in Biomedical, Mechanical or Electrical Engineering with 2+ years of field service experience
- Familiarity with Digital Pathology/Anatomical Pathology Instrumentation, optical instrumentation, networking instrumentation and Laboratory Information Systems is preferred.
- Must possess strong software skills and computer literacy.
- Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
Tech Stack
- Assembly
Benefits
- Epredia recognizes that our talented employees are vital to our success.
- Our team is dedicated, our work is rewarding – both personally and professionally.
- We build an inclusive culture promoting diverse perspectives.