Lead and deliver differentiated dealer capabilities (fundamental and industry-specific)
Lead key initiatives/Workstreams such as Services Commitment implementation and deliver key enablers
Identify and deliver targeted Service Operations improvements
Liaising with dealers, customers, and other Caterpillar personnel to analyse, identify and develop solutions to solve customers’ toughest challenges
Assisting dealers in business planning including recommending changes to facilities, tooling, systems to improve efficiency and effectiveness
Counsel dealers in developing increased human performance capability (i.e. assess, identify and implement performance gap solutions)
Support initiatives to enhance dealer effectiveness, safety capabilities, overall segment growth, process improvement, and warranty policy
Support rollout of new products, services and solutions (e.g., products, parts, customer service agreements, other service solutions)
Stay abreast of industry, technology and digital advancements and incorporate within Caterpillar and dealers to meet customer needs
Collaborate with dealers to build capability, drive process improvement, and execute Product Support Operations related strategies.

Customer Focus
Problem Solving and Project Management
Service Excellence
Consulting and Change Management
Decision Making and Critical Thinking
Analytical skills to interpret and understand data to drive actions
Ability to work independently, collaboratively and communicate with others in a variety of work environments to build trust
Ability to steer change, identify problems and develop solutions
Effective communications and negotiation skills
Prior experience in field assignments, engineering / product support-related roles, or dealer facing positions is beneficial
Must be willing to travel up to 40%.

Competitive remuneration package
Attractive Bonus and Share options
Career development with global prospects
A strong commitment to safety and your wellbeing
An inclusive workplace culture focused on quality, customer service and the environment
A commitment to diversity and inclusion, equal opportunity, and equal outcome
The opportunity to do truly meaningful work in a supportive, constructive culture that encourages you to make the most of your talents.

Product Support Operations Representative

Key skills