Process fund deposits and withdrawals daily within required timeframes.
Collaborate with the customer support team to promptly resolve account inquiries.
Act as the primary point of contact for finance-related matters, managing confidential information, and addressing tasks related to payment service providers.
Communicate effectively with Payment Service Providers, Banks, and Electronic Money Institutions.
Provide regular reporting on issues and maintain up-to-date reconciliation status updates for the Reconciliation Team Leader.
Ensure that Trainual processes are current and create manuals for newly established tasks.
Engage with internal departments to help improve the processes.
Ability to handle basic accounting transactions using QuickBooks Online accounting software would be an advantage.
Offer support to the Reconciliation Team Leader as needed.
Requirements
Degree or qualification in Accounting, Finance, or a related field.
At least 1 year of experience in a similar role.
Strong Excel/Google Sheets and computer skills.
Experience with QuickBooks or Xero is an advantage.
Strong English written and verbal communication skills.
Good problem-solving, analytical, and attention-to-detail skills.
Adaptable, proactive, and able to work in a fast-paced environment.
Team player with strong interpersonal skills.
Basic technical accounting knowledge.
Benefits
Opportunity to work with a dynamic and innovative global company.
A collaborative and supportive work environment.
Opportunities for professional growth and development.
Opportunities for travel.
Competitive salary and benefits package (including annual bonuses).