Manage the full lifecycle of merchant onboarding with acquiring banks and payment providers;
Act as the primary point of contact for merchants throughout onboarding and approval stages;
Translate compliance, legal, and onboarding requirements into clear client-facing instructions;
Collect, review, and validate onboarding documentation (corporate, compliance, and commercial);
Assess document quality beyond checklists
ensuring they meet regulatory and acquirer expectations;
Identify gaps, inconsistencies, or compliance risks and guide clients on necessary improvements;
Prepare and structure complete onboarding packages for submission to acquiring partners;
Coordinate ongoing communication and Q&A between merchants and acquiring banks;
Track onboarding pipelines, manage SLAs, and proactively resolve bottlenecks;
Collaborate cross-functionally with compliance, legal, and internal stakeholders to ensure smooth delivery.

2+ years of experience in payments, fintech, or financial services in a client-facing role
Proven experience with merchant onboarding, KYC/KYB, or acquiring workflows
Strong understanding of key documents (e.g. incorporation docs, UBO structures, AML policies, T&Cs)
Ability to critically assess documentation quality and identify red flags or compliance gaps
Excellent communication skills
able to clearly guide clients through complex requirements
Strong organisational and multitasking abilities across multiple onboarding pipelines
Working knowledge of AML/KYC principles and regulatory expectations
Fluent English (written and spoken); additional languages are a plus

Flexible work setup: remote or hybrid depending on your preference
Exposure to global payments infrastructure and international clients
High ownership role with direct impact on merchant activation and revenue flow
Collaborative environment with cross-functional FinTech experts
Opportunity to deepen expertise in acquiring, compliance, and onboarding operations
Fast-paced, growth-oriented culture with real career progression potential
Competitive salary aligned with European FinTech benchmarks

Merchant Onboarding Manager – Payments, Acquiring

Key skills