Strategic account management — own a portfolio of senior customer relationships.
Drive adoption, expand usage, surface upsell, and lead renewals.
You are the operator's primary commercial and operational counterpart at Wunder.
Migration & launch — lead new customers from signature to live operations alongside our delivery team.
Set the bar for how a Wunder onboarding feels.
AI-first customer experience — design and ship the AI agents and workflows that make our customers' experience of Wunder feel frictionless — instant answers, expert-on-call accessibility, faster resolution.
Outcomes, not automation metrics.
Function-level transformation — you're not just using AI in your own role; you're actively shaping how the CSM function works.
Patterns you prove out get adopted across the team.
Coaching & influence — raise the bar for the team around you.
Requirements
5+ years in Customer Success, Account Management, or a closely related role in B2B SaaS — ideally on technically complex or operationally demanding products.
You've already started pushing AI into your day-to-day.
You have opinions.
You're probably frustrated by how slowly your current employer is moving on it.
Senior in seniority, not in inertia.
You still want to roll up your sleeves and build.
Commercially sharp: comfortable owning revenue, leading negotiations, navigating renewals and difficult conversations.