Implementation Specialist

Role Overview

• Deliver Appspace Intranet configurations for new and existing customers, delivering configuration, content setup, and preparation for go-live.
• Serve as the primary implementation resource, setting clear expectations with internal teams to communicate to customers, managing timelines, and maintaining strong communication with the organization throughout each engagement.
• Configure and validate Appspace Intranet environments to meet each customer's specific structural, design, and content requirements.
• When required, deliver tailored onboarding sessions and training to customer administrators and content managers, enabling self-sufficiency post-launch.
• When required, consult on intranet best practices including information architecture, content governance, navigation design, and user experience to set customers up for long-term success.
• Implement Appspace Internal Communications features including news feeds, announcements, targeted content channels, and employee engagement tools.
• Advise on internal communications strategy – helping to structure content hierarchies, define publishing workflows, and reach the right audiences effectively.
• Support structured migration engagements for customers transitioning from Legacy Platforms to the Appspace Intranet platform.
• Analyze and map source content structures, site architecture, and user permissions from legacy environments to equivalent Appspace configurations.
• Develop and execute structured QA checklists for each implementation and migration, covering content accuracy, navigation integrity, permissions, and core feature functionality.

Requirements

• Hands-on experience implementing, configuring, or administering intranet or internal communications platforms (Appspace, Sharepoint, Igloo, SharePoint, or similar).
• Familiarity with workplace management solutions – space reservation, room/desk booking, digital signage, or similar – with the ability to ramp quickly on implementation delivery.
• Experience with platform migrations – moving content, structure, and permissions from one system to another – with a quality-focused approach.
• Basic technical literacy in at least one of: C#, cloud service platforms, or NoSQL/document databases sufficient to investigate errors and communicate findings clearly.
• Strong attention to detail with experience performing structured QA validation of content or system configurations.
• Excellent communication skills – able to translate technical findings into clear, customer-facing language.
• Ability to manage multiple implementation engagements simultaneously with a high degree of organization and follow-through.
• Customer-centric mindset with experience in direct client-facing delivery roles.

Tech Stack

• Cloud
• NoSQL

Benefits

• Generous PTO
• Flexible work schedules
• Remote work opportunities
• Paid company holidays
• Appspace Quiet Fridays (No non-essential internal meetings scheduled)
• A casual dress work environment