German Customer Service Representative

Role Overview

• Manage inbound customer calls regarding contract cancellations.
• Advise customers on services and offers to maintain or increase their subscription value.
• Upsell and cross-sell products and services.
• Ensure a high level of customer satisfaction and loyalty.
• Meet defined quality and performance standards.

Requirements

• Fluent in German (mandatory) and good command of English.
• Previous experience in a call center is valued but not mandatory.
• Strong customer service and communication skills.
• Resilience, flexibility, and ability to work under pressure.
• Detail-oriented, reliable, and punctual.
• Basic PC skills.
• Completed technical training or equivalent professional experience.

Benefits

• Basic Salary: EUR 920.00 gross/month
• Performance Bonus (up to): EUR 360.00/month
• Language Allowance (German + English): EUR 500.00/month
• Meal Allowance of EUR 9.60 per day worked
• up to EUR 201.60/month
• Assiduity Allowance: EUR 110.00/month
• Flex Work Allowance: EUR 60.00/month