About this role

Schedule stand-ups and other meetings with their team and their clients.
Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources
Keep team members busy. There’s always work to be done. Our PMs help devs find the right work for them.
Assist in documenting the design of the process for the contact center
Provide key assistance for transitioning from delivery to managed services
Helping clients understand how the delivery team will meet their business goals and the costs around using those technologies.
Identifying tradeoffs between various solution options.

Knowledge of the contact center industry is a MUST HAVE **
AWS ecosystem knowledge
AWS Certifications are even better.
Experience with AWS Connect is a huge plus
Certified Scrum Master, SAFe certification
Experience managing complex technology projects in/for large organizations
Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. We are customer-obsessed, and we deliver amazing results.
Thorough knowledge of agile methodologies such as Scrum

AWS Project Manager

Key skills