Assess and recommend the configuration and implementation of Zscaler products and solutions while gathering requirements to develop tailored customer strategies
Collaborate with the larger Zscaler Professional Services team to ensure the continued success of fellow team members, the organization, and our customers
Integrate with customer cyber/network security teams to provide configuration guidance, best practices, and recommendations for environmental integration
Lead testing and troubleshooting efforts, escalating critical issues to Zscaler Support, Engineering, and Cloud Operations as necessary
Provide regular status reports for incidents and projects, maintaining a willingness to travel and respond to after-hours Severity 1 issues to meet customer goals

This position requires an active US Government Public Trust security clearance. Maintenance of this clearance is a condition of continued employment.
6+ years of experience as a Resident Engineer, Professional Services Consultant, Architect, or Support Engineer
Deep familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols, Proxy, SSL Inspection, and authentication systems such as SAML, LDAP, or SCIM
Proven experience with systems installation, configuration, and administration of routers, firewalls, IPS/IDS, and various operating systems (macOS, iOS, Android, Linux, Windows)
Technical proficiency in network troubleshooting using tools like Wireshark, tcpdump, and Traceroute

Senior Consultant / Resident Engineer

Key skills