Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customer for a select portfolio of customer projects
Oversee commercial and legal agreements and customer negotiations for awarded business
Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed
Ownership of commercial targets (revenue, EBIT, Cash Flow) for your portfolio of customer programs
Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio
Develop and maintain a relationship map, including status of relationship, goals and actions to get to desired state
Execute the HR cycle activities including hiring, performance management, succession planning, coaching and development.

Bachelor’s Degree in Engineering or in Business Management
10+ years of related sales experience with at least 5 years in Automotive
5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships
Must have a thorough understanding of German Automotive OEM’s organization and processes
Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs
Technical understanding of Automotive HW and SW systems

Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition Reimbursement
An inclusive and diverse work environment that fosters and encourages professional and personal development

Executive Director, Account Management Lead

Key skills