Receive and process technical and digital inquiries related to the CAD/CAM portfolio (restorative / implant restorative and other digital solutions/workflows)
Provide clinical and application-oriented advice on product use in day-to-day practice or laboratory settings via remote support
Ensure an outstanding customer experience through rapid response times and strong problem-solving skills
Analyze and diagnose technical and software-related issues within the product environment and guide customers through troubleshooting
Document all customer contacts and service cases in the CRM system to support continuous improvement
Collaborate closely with internal departments such as Product and Quality Management, R&D, Sales and local service organizations
Ensure achievement of service KPIs (e.g., availability, resolution rate, customer satisfaction)
Occasional travel to attend trainings, workshops or technical assignments

Completed vocational training or degree in a dental, technical or medical field (e.g., dental technician, medical engineering)
Solid knowledge in digital CAD/CAM (CEREC, inLab)
Technical understanding of hardware and software solutions in the dental environment
Strong communication skills and a pronounced customer
and service-oriented attitude
High degree of initiative, commitment and goal orientation
Team player with high reliability and willingness to learn
Strong problem-solving skills and analytical thinking
Structured, independent, analytical and solution-oriented working style
Several years of professional experience in practice, laboratory or dental technical support desirable
Very good German and English skills, both written and spoken; additional languages (French, Spanish, Italian) are a plus

Dental Technician, CAD/CAM Customer Support

Key skills